Draft for business and legal review. This document has not yet been reviewed by counsel and may change before it is finalised. Last updated 13 November 2026.
Cancelling a monthly package
Monthly engagements can be cancelled with written notice before the next billing cycle, as set out in the proposal (typically 30 days). The current month’s work continues to be delivered as planned.
Refunds
Fees for work already started or delivered are not refundable. If you cancel before work on a paid month has begun, we refund the unused portion after deducting any costs already incurred (for example, booked crew, licences or travel).
Production and filming bookings
Shoot dates hold crew, equipment and locations. Cancellations or reschedules close to a shoot may incur charges for costs already committed; the proposal states the notice period.
If we cannot deliver
If we are unable to deliver an agreed deliverable for reasons within our control, we will either deliver it in the following cycle or refund the proportionate fee for it.
Third-party costs
Advertising spend, stock licences and other third-party costs are governed by the respective provider’s refund terms.
How to request
Send cancellation or refund requests to hello@devxaitechnologies.com from the email address on your engagement. Approved refunds are made to the original payment method within a reasonable period.