Draft for business and legal review. This document has not yet been reviewed by counsel and may change before it is finalised. Last updated 13 November 2026.
Scope of services
Each engagement is defined by a written proposal listing the deliverables (for example, the number of videos, posts and platforms), the number of filming sessions if any, revision limits, timelines and price. Anything not listed is outside scope and is quoted separately.
- Monthly packages are allocations, not unlimited service. Unused allocation does not roll over unless the proposal says so.
- Content production (creating assets) and account management (publishing, scheduling, community engagement, reporting) are separate services and are listed separately.
- Original filming, travel and location-based production are quoted separately unless explicitly included in the proposal.
Approvals and revisions
Content is shared for approval before publishing. The number of revision rounds per deliverable and the approval window are agreed before work begins.
Feedback received after the approval window, or changes to an approved brief, may move delivery dates and may be charged as additional work.
Payment terms
Monthly packages are billed in advance unless the proposal states otherwise. Invoices are payable within the period stated on the invoice. Applicable taxes are added as required by law. Work may pause while an invoice is overdue.
Client-provided assets
You are responsible for having the rights to everything you give us — footage, photos, logos, music, product information and claims. You confirm that sharing these with us and our use of them for your project does not infringe anyone’s rights. Please share files through a link; we never need your social media account passwords outside an agreed, secure access method.
Usage and intellectual property
On full payment, you receive the right to use the final approved deliverables for your business, on the channels agreed. Working files, project files and unused concepts remain ours unless the proposal transfers them.
We may show finished work in our portfolio unless you ask us not to in writing.
Stock media and music
Where we use third-party stock footage, images, fonts or music, they are licensed under their providers’ terms, which may limit how and where they can be used (for example, platform-specific music licences). Licence costs beyond the proposal are passed through at cost with your approval.
Advertising spend
Paid advertising budgets are not included in any package. Ad spend is paid by you directly to the platform, or as separately agreed in writing.
Results
We commit to the work, quality and timelines in the proposal. Reach, engagement, followers and sales depend on factors outside our control, so we do not guarantee specific performance outcomes.
Cancellation
Cancellation and refunds are covered by our Refund & Cancellation Policy.